Shipping policy

Shipping Policy — The Graivier Center

Effective Date: September 1st, 2026

This Shipping Policy applies to all orders placed through The Graivier Center online store. By placing an order, you agree to the terms below.

1. Shipping Area

We currently ship to addresses within the continental United States (the lower 48 states) only. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations. If your shipping address falls outside this area, your order may be canceled and refunded.

2. Processing Time

Orders are processed and prepared for shipment within 3–5 business days of the order being placed. Processing time is separate from transit time (see below) — please account for both when estimating when your order will arrive.

"Business days" means Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays begin processing on the next business day.
During high-volume periods (e.g., holidays, promotions), processing may take longer than the standard window; we will note any delay on the Site if applicable.

3. Shipping Methods and Transit Time

We ship via major carriers (e.g., UPS, FedEx, or USPS, at our discretion) using standard ground service unless expedited shipping is selected at checkout, where available. Estimated transit time after an order ships is typically 3–7 business days, depending on your location, though this is an estimate provided by the carrier and is not guaranteed.

Total estimated delivery time = processing time (3–5 business days) + carrier transit time (varies by method and destination).

4. Shipping Charges

All shipping charges are the responsibility of the buyer and will be calculated and displayed at checkout based on your order weight, shipping method, and destination before you complete your purchase.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. The Graivier Center is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, you will be responsible for the cost of reshipment.

7. Lost, Stolen, or Delayed Packages

Delayed packages: Transit estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control.
Lost packages: If tracking shows a package as lost in transit (not delivered within a reasonable window past the estimated delivery date), please contact us and we will assist in filing a claim with the carrier.
Stolen/missing packages marked "delivered": Once a carrier's tracking confirms delivery to the address provided at checkout, The Graivier Center is not responsible for packages that are lost or stolen after delivery. We recommend choosing a secure delivery location or a shipping method that requires signature confirmation, where available, for higher-value orders.

8. Damaged Packages

If your order arrives visibly damaged, please refer to the Damaged or Defective Items section of our Return & Refund Policy — you must report damage within 48 hours of delivery with photos of the product and packaging in order to be eligible for a replacement or refund at no cost to you.

9. Order Changes and Cancellations

Because orders begin processing shortly after they are placed, we may not be able to change or cancel an order once submitted. Contact us as soon as possible if you need to make a change — we will accommodate the request if the order has not yet entered processing, but cannot guarantee it.

10. Backorders and Out-of-Stock Items

If an item in your order becomes unavailable after purchase, we will notify you by email or phone with the option to wait for restock, substitute the item, or receive a refund for that item.